Tech Guide to Our Online Courses

We're super excited you're coming!

Here’s some info we think you’ll find handy:

How to Download and Use Zoom

It’s free! To fully participate in the course, we ask that you use a laptop or desktop #specialfeatures

* if this is an issue, please reach out!

1. Click “Zoom Client for Meetings” and start the download. This should take a few minutes. You may need your computer password handy.

2. Once it’s downloaded open up the Zoom app (it’s a blue icon with a white video camera logo on it). Sign up. Create a username and password and don’t lose it!

3. Please take your virtual seat 15 minutes before the course begins, by clicking the Zoom link in the email (you will receive this link before the Course Date)

Is this your first time using Zoom? Want a great Zoom basic walk through?

Zoom Features We’ll Use:

Throughout the two days, you’ll be connecting and participating in one large group and with smaller groups as well as 1-on-1 practice sessions. We will be using a couple special Zoom features to create this virtual experience.

Breakout Rooms

Breakout Rooms:

This is a feature that will put you into smaller groups of 4-5 attendees as well as 1-on-1 practice.

When it’s time for a breakout room to start, Michael will let you know. Then, you’ll get an invitation on your screen. Click “join”.

People have described breakouts as “time travel” you get to spend time with a small group and then are automatically brought back to the big group when time is up.  While in these small groups, Michael will be floating to side coach your conversations.



Remember AIM? This is kinda like that. You can use this feature to ask questions, or say hello. You can even choose who you send the message to either everyone or a special someone, but please keep it PG…we will do our best to as well 😉 (although four letter words are definitely allowed).

This feature is great for getting quick responses and during the course if you have technical questions or need help with something hit up our Client Experience Manager (Rose Marie) and she will help ya out.

Video Call Etiquette:

  • Sit close to the screen with your face filling most of the screen.
  • If you can, use an external microphone or headset. We wanna be able to hear ya.
  • During the course, please refrain from eating. Dont worry, we will be taking breaks for a lunch and and snacks and to look away from your screen so we gotchu. #snacksforever
  • Please close out of all other distractions while attending the course. Staying present is so important especially through Zoom.
  • Front facing light will serve you best. Avoid backlighting, like having a window behind you. We want to see your pretty mug.
  • When you’re talking, try and look at the camera, not the screen. You’ll make more 
earnest and honest connections this way. Pretend your 5th grade crush is inside the lense. #blushing
  • Strive to use concise language when you are speaking, this is a great exercise in being considerate of others in a new space. Also, we want to be able to understand you so speak clearly and slowly too.
  • If you gotta take a pee break, no worries! Just make sure you turn off your camera and microphone (bottom left of the Zoom toolbar) before heading to the loo. Also, try not to skip out during our breakout small groups and 1-on-1s. Again we will have plenty of breaks so make sure to utilize those.

Other Logistics:

TIME: We will begin and end the day promptly at the times specified in your email. Please arrive 15 minutes early so you can test your mic and video and make sure you’re good to go by 10. We will be taking a break for lunch and regular short breaks throughout the day to stretch and give your eyeballs a break.

WHAT YOU NEED: A pen or pencil and a notepad to take notes.


Some courses have suggested Pre-Work that must be completed before the course. If your course has Pre-Work you will receive an email 2 weeks prior to your course with details.

We want to rock your world when you are with us, so if you have any questions or concerns ahead of time, shoot an email to our Client Experience Manager [[email protected]].

We can’t wait to see you!

-Mark & Michael