OUR AGENDA

 

DAY 1: CLIENT LIFECYCLE

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10:00 Registration Begins

11:00 Session 1: Introduction
Name Game
, Introductions
, Overview of MFF

12:00 Session 2: Big Picture
Mission & Values
, Mindset
, Goal-setting

13:00 Lunch on own

14:30 Session 3: Building Your Tribe
Client Avatar
, Branding Checklist
, Selling to Serve, Key Metrics

15:30 Session 4: Ninja On-boarding
Trial Memberships, Ninja Academy
, Ninja Baptisms

16:30 Session 5: Creating a CULTure
Tools for Community and Culture

14:30 Session 6: Keeping Your Tribe Strong
Feedback as a gift
, Innovation and iteration
, Giving back

18:30 Roundtable

19:00 End of Day 1

21:00 Evening Networking Party
Location TBD

 

DAY 2: EMPLOYEE LIFECYCLE

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9:00 Doors Open

10:00 Session 7: Opening
Debrief on Day 1

10:30 Session 8: Building a Team of Superheroes
Recruiting, Hiring
, On-boarding, Continuing Education

12:30 Lunch on own

14:00 Session 9: Care & Feeding of Superheroes
Self-Evaluations
, Team Meetings
, Culture Survey

15:30 Session 10: Being a Resonant Leader
Hard Truths for Owners, Management Basics
, Leadership Basic
, Combatting Chronic Stress
17:00 Q&A with Mark and Michael

18:00 End of Day 2