Our Free System for Managing Customer Experience

Our Free System for Managing Customer Experience

  At Mark Fisher Fitness (MFF) feedback is our greatest currency. When we foster an open dialogue between our team and our Ninjas (aka clients) our culture and community thrive as a result. With the currency of feedback, you can buy what we all seek in our...
How to Onboard New Clients for Long Term Relationships

How to Onboard New Clients for Long Term Relationships

The beginning of any relationship is always a delicate thing. You’re setting the tone for how things are going to go. Your actions and behaviors are telling the story of how you’ll be showing up for the other party. And understandably, the other party makes a lot of...
How to Build Instant Rapport and Trust by Being a Better Listener

How to Build Instant Rapport and Trust by Being a Better Listener

Most of us are crappy listeners. We think we’re paying attention, but we’re not. All too often we’re just waiting for our chance to talk. Or we’re judging what the other person is saying so that we can quickly agree or disagree. Or we are lost in our own mental...
How to Set Boundaries with Clients

How to Set Boundaries with Clients

Video Cliffs Notes The Core Issue In a high-touch, customer-centric business it is essential to cultivate intimate relationships with your customers. When you have a strong personal connection with your clients you: Have a deeper understanding of their needs and...
THE ONE THING YOU NEED TO KNOW ABOUT CUSTOMER SERVICE

THE ONE THING YOU NEED TO KNOW ABOUT CUSTOMER SERVICE

Forget everything you know about customer service. This blog is my personal invitation for you to start over. Clean slate. Let’s take a look at customer service with a fresh perspective. I’ll give you a new framework for thinking about customer service in your...