Customer Service

How Much Should You Charge for Your Services?

If you’re in a market where the other options are low priced, volume gyms where people rent access to equipment. Now we know that’s not a fair comparison; you’re not selling equipment access, you’re selling coaching and accountability

4 Ways to Upgrade Your Team’s Customer Service

No matter what business you’re in, great customer service will always be an asset. But if you’re in any service-related industry, it’s a non-negotiable foundation.  Unfortunately, many entrepreneurs focus most of their attention on the service itself, without thinking...

10 Quick Tips for Building Community

In the past year, I’ve worked with over one hundred business leaders. And in all of those interactions, there was one topic that arose the most frequently. Every business owner wants to know how to build community. It’s not enough these days to just have a solid...

Our Free System for Managing Customer Experience

At Mark Fisher Fitness (MFF) feedback is our greatest currency. When we foster an open dialogue between our team and our Ninjas (aka clients) our culture and community thrive as a result. With the currency of feedback, you can buy what we all seek in our relationships...

How to Onboard New Clients for Long Term Relationships

The beginning of any relationship is always a delicate thing. You’re setting the tone for how things are going to go. Your actions and behaviors are telling the story of how you’ll be showing up for the other party. And understandably, the other party makes a lot of...

How to Set Boundaries with Clients

Video Cliffs Notes The Core IssueIn a high-touch, customer-centric business it is essential to cultivate intimate relationships with your customers.When you have a strong personal connection with your clients you:Have a deeper understanding of their needs and...

3 Ways to Improve Your Customer Service, Starting Today

Here are three things you (and your team) can do today to improve the customer service in your business. They don’t cost any money, they don’t take much time, and you already have all the resources you need to do them. 1. Ask more questions. The more you encourage...

THE ONE THING YOU NEED TO KNOW ABOUT CUSTOMER SERVICE

Forget everything you know about customer service. This blog is my personal invitation for you to start over. Clean slate. Let’s take a look at customer service with a fresh perspective. I’ll give you a new framework for thinking about customer service in your...