According to conventional wisdom, most people fear public speaking more than death. While this sounds extreme at first, upon reflection, it does follow a certain logic. After all, we’ve been designed by natural selection to feel a healthy dose of nerves anytime...
One of the most common issues I heard from business leaders in 2018 was how difficult it can be to create online content that gets traction. With so much noise on our social platforms these days and the rising cost of online advertising, it can harder than ever for...
There comes a point in every business’s life where it’s time to grow up. In the beginning, many businesses are run with a heavy focus on getting leads and customers. The bank account is closely watched, but only so we can be certain to not run out of cash. Over time,...
In the past year, I’ve worked with over one hundred business leaders. And in all of those interactions, there was one topic that arose the most frequently. Every business owner wants to know how to build community. It’s not enough these days to just have a solid...
First things, first. What the heck is a daily gratitude practice? There are many definitions of gratitude depending on the research you look at, but I like to think of gratitude as the acknowledgment of positive outcomes in your life and the reasons for those positive...
And without further ado, let’s take a deep dive into the second half of our two part series and learn more ways to up-level your customer service. In part two, we’ll cover: The perils of standardizing “wow” momentsHow to stand out by actually being a real live...
