And without further ado, let’s take a deep dive into the second half of our two part series and learn more ways to up-level your customer service. In part two, we’ll cover: The perils of standardizing “wow” momentsHow to stand out by actually being a real live...
Call me old-fashioned, but I find great customer service inspiring. Based on your industry, customer service can take many forms. It can be an expertly prepared and served meal. It can be a thoughtfully curated travel experience. It can simply be a warm and personal...
Most leaders think of their work in two categories, working in your business and working on your business. When you are working in your business you are engrossed in the day-to-day operations and are often focused on being a manager. Managers create structure and...
You know what’s crazy? Time. It’s your only completely non-renewable resource. You can get more energy by resting. And you can always earn more money. But once time is gone… that’s it. If you’re serious about using your time well, it’s important to start by analyzing...
No one ever teaches us how to use email. One day we’re handed an email address and it’s assumed we’ll just figure it out. [Spoiler alert: We’re not very good at just figuring it out.] So, it makes perfect sense that for many of us emails are a...
Estimated Reading Time: 10 Minutes I’ve been reading (or listening to) an average of two to three books a week since August of 2010. At the time of this writing, I can safely estimate I’ve read more than a thousand books over the last eight years. I don’t say this to...
