What Should Happen EVERY Session?

by Mark Fisher

Now, we all know that we should have “standard operating procedures” for our training gyms.

But sometimes, this can feel overwhelming. Even the term “standard operating procedure” can sound daunting.

The good news is that if you do this right, it should be simple. After all, we don’t want complicated SOP’s no one can remember them. That’s not helpful.

Want the easiest possible way to start building systems in your training gym?

Start by making sure you have a written set of standards for how you deliver the workout experience. 

Make a list of 5-10 things that have to happen in every session for it to be successful.

Some examples include:

  • Great client by name upon entering the training space
  • Check in with each client early in the session to see how their body is feeling and help them identify intensity goals for the day
  • Use each client’s name X times during the session
  • Check in halfway through the workout with each client to get feedback from client about their session is going
  • Reference each client’s goals at least once during the session while coaching
  • Do at least one “name game/ icebreaker” during the session
  • Give each client a sincere thank you for coming in
  • Ask the client when you’ll be seeing them next and confirm they have their next session scheduled

The above list may or may not be the correct one for your facility and your culture.

What matters is that there’s some manageable size list of standards. They should be written down, clearly communicated to your coach, and then consistently confirmed to be actually happening. 

The last point is where this often gets dropped. It’s all well and good to have systems, but you have to train your team on the system and keep it top of mind for them.

This means auditing sessions, having your staff audit each other, getting client feedback, or any other number of ways to “inspect what you expect.”

Although this example refers to your workout experience, this same gist works for any system in your business. Admittedly, some can get more complicated and may require actual scripts. But the overall idea is the same.

Overtime, you’ll build up a manual of the SOPs for the various systems in your business. Your team will know what’s expected, your clients will get a consistent experience, and all your training gym ownership dreams will come true. 🙂




Submit a Comment

Your email address will not be published. Required fields are marked *

Related Posts

A (Counter-Intuitive) Facilities Tip…

Here’s a quickie pro–tip to best nurture your facility. When making improvements, don’t do everything all at once. If you’re anything like me, you like to get THINGS DONE. FAST. (I have many lovely qualities. Patience is not among them.) So when I’m thinking about...

“It Worked So Well, I Stopped Doing It!”

First up, want to give you a gentle reminder, you have until tomorrow to sign up for my upcoming time management workshop and save $200. I’ll be hosting it over Zoom on January 7th from 10am est to 5pm est. Although live attendance is strongly encouraged, we will be...

Who We Are

We’re just a few days away from the closing of the Early Bird window for the Unicorn Society’s 2023 enrollment… So I want to shamelessly talk about the humans who provide the BFU coaching magic.  If you’re looking for support in growing your training gym, you have one...

Exactly What I Track (Personal, Financial, Business)

First off, reminder: this is one of your only chances of the year to join a crew of some of the fitness industry’s most successful gyms AND get personal coaching from Michael Keeler, Pete Dupuis, Ben “the Secret Weapon” Pickard, and yours truly.  To learn more about...

Top Lessons From A Unicorn Society Member Turned COO

Today we have a guest post from BFU coach (and now COO!), Ben “The Secret Weapon” Pickard.  Ben was a client for many years. Since we just opened up enrollment for the 2023 Unicorn Society, I’ve asked him to share a bit about his experience. He also includes one super...

3 Takeaways From My #1 Tool [I Legit Cried To My Wife]

I had a pretty intense experience recently… For the first time in years –– possibly since I wrote them –– I went into old journals and reviewed my planned 5-year goals from ten years ago. The years described were 2017- 2020 (written in 2012-2015). As I flipped through...